Advice and guidance officers

Education Health & wellbeing Other Support at college & school

Advice and guidance officers

Education Health & wellbeing Other Support at college & school

View article in BSL

Our Advice and Guidance officers

If you're finding it hard to get the right support at school or need help applying for benefits, you might be referred to one of our Advice and Guidance officers. This usually happens after contacting our Helpline. The Helpline team can help with your initial questions. If you need more support, they will refer you to the Advice and Guidance officer team. 

Our team of Advice and Guidance officers are based across the whole of the UK.

They can:

  • help you and your family with the important decisions you have to make as you get older
  • give you lots of information and support around education (school, college and university), benefits, getting the support you need to be independent and lots of other areas relating to deafness.

Advice and Guidance officers will:

  • help you to find out as much information as possible about your concern
  • make sure that you and your family know your rights, understand what options are available to you and feel confident in making big decisions
  • do what they can to make sure that your voice is heard and that you are given the opportunity to share your views
  • help to explain your views to other people who may be working with your family if you’re finding this difficult yourself
  • help you to understand things that you’ve been told about your deafness
  • talk to you about local services and support in your area.

To make sure they have all the right information about you, they may need to meet with you to find out your views. This will make sure that we can provide the best support possible for you and ensure that other services know what you need.

Contact us

If you want advice or support you can contact our free Helpline. If they can't help they'll refer you to an Advice and Guidance officer. It is available Monday-Friday 9am-5pm. The Helpline is closed on bank holidays. There are lots of ways to get in touch:

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